Refund Policy

1. General Information

This Refund Policy explains how refunds are handled on EnglandLoves.online.
By using our website and purchasing any paid services or subscriptions, you agree to this policy.
Please read it carefully before making a payment.

Our goal is to make sure every member has a fair, transparent experience on our platform. We want you to enjoy your time on EnglandLoves, but please note that most of our services are digital and begin immediately after purchase — which affects eligibility for refunds.

2. Paid Services

EnglandLoves offers certain paid features and subscription plans (for example, premium membership, visibility boosts, or messaging upgrades).

When you purchase any paid plan, your access to premium features is granted instantly. Because of this immediate delivery, payments are generally non-refundable once access has been provided.

However, we do understand that special situations can occur, and we review refund requests individually (see section 4 below).

3. Subscription Renewals

All subscriptions on EnglandLoves are set to renew automatically unless you cancel them. You can cancel your subscription at any time from your account settings before the next billing date.

• If you cancel before renewal: You’ll continue to enjoy premium access until the end of the current billing period, and you won’t be charged again.
• If you cancel after renewal: Your current payment is non-refundable, but your subscription will not renew for the following period.

Please check your renewal dates carefully to avoid unwanted charges.

4. Exceptional Circumstances for Refunds

Refunds may be considered only in the following cases:

• Duplicate payment (you were charged twice for the same service).
• Technical error on our side that prevented you from using the paid features.
• Unauthorized transaction (e.g., your account was compromised and used without your consent).

To request a refund, contact our support team at support@englandloves.online within 14 days of the transaction.

Please include your account email, payment details, and a short explanation of the issue. All refund requests are reviewed manually. If approved, refunds are usually processed within 7–10 business days to the original payment method.

5. Non-Refundable Cases

We cannot issue refunds in the following situations:

• You changed your mind after using the service.
• You did not use your subscription but had access to premium features.
• You were banned or had your account suspended due to violation of our Terms of Use or Community Guidelines.
• Your experience with other members was not as expected (since we cannot control individual behavior or compatibility).

Digital services are considered delivered once premium features are activated, regardless of actual usage.

6. Chargebacks

If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or terminate your account permanently.

Please always reach out to us first — we’re reasonable and open to solving any payment-related issue quickly and fairly.

7. Updates to This Policy

EnglandLoves reserves the right to modify or update this Refund Policy at any time to reflect changes in law, payment systems, or our internal processes.

The latest version will always be available at https://englandloves.online/refund-policy.

We encourage users to review this page regularly. Continued use of our platform after updates constitutes acceptance of the new terms.

8. Contact Us

If you have questions about payments or refunds, please contact our support team:

• Email: support@englandloves.online
• Website: www.englandloves.online

We’re here to help ensure your experience with EnglandLoves is fair, clear, and positive.